Terms and Conditions – NV Casino

Version: 1.0  |  Last updated: November 11, 2026

1. Introduction and Acceptance of the Terms

Welcome to NV Casino, available at nvcasino-apps.de. These Terms and Conditions (hereinafter the "T&Cs" or the "Terms") govern the contractual relationship between the operator of the platform and every user who visits the website, registers, or takes part in games, tournaments or any other offers.

By registering a player account, clicking the relevant button or actively using our services, you expressly confirm that you have read, understood and accepted these T&Cs in full. If you do not agree with any of the points, please do not use the platform and do not open an account.

These T&Cs form an integral part of a broader set of rules, which additionally includes the Privacy Policy and the Responsible Gaming page. In the event of any conflict between these documents, the more specific provisions take precedence. We reserve the right to amend these Terms at any time. Material changes will be communicated at least 14 days in advance; continued use after this period has expired constitutes acceptance of the updated version.

Please direct any questions about these Terms to: [email protected]

2. Definitions

The following terms have the meanings given below for the purposes of these T&Cs:

• "Platform" – The website nvcasino-apps.de, including all associated mobile applications, subpages and services.
• "Operator" – The company that operates the NV Casino platform and is responsible for its content.
• "Player" / "User" – Any natural person of legal age who has opened a player account or uses the platform.
• "Player Account" / "Account" – The personal, non-transferable account assigned to a player after successful registration.
• "Game Balance" – The real-money balance held in the player account, expressed in euros (EUR).
• "Bonus Balance" – Conditionally granted funds that are subject to wagering requirements and cannot be withdrawn immediately.
• "Wagering Requirement" / "Wagering" – The minimum amount of bets a player must place before bonus funds can be converted into withdrawable funds.
• "KYC" (Know Your Customer) – The procedure for identity checks and player verification in accordance with the applicable anti-money laundering requirements.
• "Game Provider" – Third-party providers of game software (e.g. slots, table games, live casino) whose content is made available on the platform.
• "Free Spins" – Bonus rounds on selected slots without staking real-money game balance, which are usually also subject to a wagering requirement.
• "RNG" (Random Number Generator) – A certified random number generator that ensures the randomness of game results.
• "Restricted Territory" – Countries or regions from which access to the platform is prohibited for legal or regulatory reasons.
• "Written Notice" – Communication by email or via the platform's internal messaging service.

3. Eligibility and Registration

3.1 Minimum Age and Legal Age

Use of the platform is permitted only for persons who have reached the age of 18. Under applicable law, gambling in Germany is restricted to persons aged 18 and over. The Operator reserves the right to request proof of age at any time. If a player cannot prove their age to a satisfactory standard, the account will be blocked immediately and any winnings obtained during this period will be withheld.

3.2 Registration Requirements

To open a player account, the player must meet all of the following requirements:

• a minimum age of 18 at the time of registration;
• no active player exclusion (e.g. in the national exclusion system);
• residence in a territory from which access to the platform is legally permitted;
• provision of complete, truthful and up-to-date personal data;
• no active or previous ban for fraud or other violations of these T&Cs.

3.3 One-Account Rule

Each player may hold only one player account per household, IP address and device. Creating multiple accounts – whether under your own name, a pseudonym or through third parties – constitutes a serious breach of these T&Cs. In such a case, the Operator is entitled to permanently block all affected accounts and to withhold all balances and winnings.

3.4 KYC Verification

The Operator is obliged to verify the identity of every player. A KYC check may be requested at any time, but no later than before the first withdrawal. The player is required to submit the following documents:

• Proof of identity: A valid ID card or passport;
• Proof of residence: A recent bill (not older than three months) or an official registration certificate;
• Proof of payment: For credit card payments, if applicable, a copy of the card (with the middle digits blacked out) or a bank statement;
• further documents, where required for anti-money laundering purposes.

Failure to submit the requested documents within 30 days of the request entitles the Operator to block the account and to withhold pending withdrawals until verification is complete.

3.5 Restricted Territories

Use of the platform from countries or regions in which online gambling is prohibited by law is not permitted. Players who conceal their actual location – for example by using a VPN, proxy services or other concealment technology – are in breach of these T&Cs. Such accounts may be blocked without warning and all winnings confiscated.

4. Account Management

4.1 Account Security

The player is solely responsible for keeping their login details (username and password) confidential. The password must not be shared with third parties. The Operator strongly recommends using a strong, unique password and enabling two-factor authentication where offered. If you suspect unauthorized access, you must notify the Operator immediately.

4.2 Keeping Data Up to Date

The player is obliged to keep their stored data up to date at all times. Changes to name, address, payment method or other relevant data must be reported to the Operator without delay via support at [email protected]. The Operator is not liable for any damage resulting from the provision of outdated or incorrect data.

4.3 Self-Exclusion and Account Closure

Players may request the suspension or closure of their account at any time. This is possible via customer service or by written request. When self-exclusion is activated, the player is logged out immediately and cannot register again during the exclusion period. Further details are set out in the section on Responsible Gaming.

4.4 Inactive Accounts

An account is considered inactive if the player has neither logged in nor carried out a transaction for at least 12 consecutive months. The Operator is entitled to charge a monthly administration fee for inactive accounts, provided the player account has a positive balance, and to announce this to the player in advance by email. The remaining balance will never be reduced to zero as long as a positive balance exists.

5. Deposits and Withdrawals

5.1 Accepted Payment Methods

NV Casino offers a wide selection of established and secure payment methods for the German market:

The actual availability of individual methods may vary depending on country of residence, currency and technical requirements. The Operator reserves the right to expand or restrict the offering at any time.

5.2 Deposit Terms

All deposits must be made in euros (EUR). The minimum deposit is 10 EUR. Deposits are only accepted from payment methods held in the name of the verified player. Deposits by third parties or via anonymous payment channels are not permitted. Deposits are credited to the player account once confirmed by the payment service provider. In the event of technical delays, please contact support at [email protected].

5.3 Withdrawal Terms

Withdrawals can only be made to a payment method that was previously used for a deposit (refund principle). The minimum withdrawal is 20 EUR. The KYC check must be fully completed before a withdrawal is processed. Any outstanding bonus conditions (wagering requirements) must be met before any withdrawal. The Operator may withhold the withdrawal without prior notice until the KYC check has been completed.

5.4 Cancelling Withdrawal Requests

As long as a withdrawal has not yet been sent to the payment service provider, the player can cancel the request and play with the funds again. The Operator recommends using this option responsibly. Excessive or abusive use of the cancellation function may result in this option being restricted.

5.5 Transaction Fees

The Operator generally does not charge its own transaction fees. However, payment service providers or banks may charge fees on their side, for which the Operator accepts no liability. For withdrawals by bank transfer, the Operator reserves the right to pass on any bank charges incurred to the player if the player has not made a deposit in the relevant period.

5.6 Currency and Exchange Rate Risk

The platform operates in euros (EUR). Payments in other currencies are automatically converted at the applicable exchange rate. This may result in rate differences or conversion fees, which are borne by the player. The Operator accepts no responsibility for losses caused by exchange rate fluctuations.

5.7 Suspected Money Laundering

The Operator is legally obliged to monitor unusual transaction patterns and to report suspicious activity to the competent authorities. In the event of a justified suspicion of money laundering, terrorist financing or other criminal offenses, the Operator is entitled to freeze accounts, block withdrawals and pass on all relevant information to investigating authorities.

6. Bonuses and Promotions

6.1 General Bonus Terms

NV Casino occasionally offers its players bonus offers, free spins, cashback promotions and other promotions. Each bonus offer is subject to specific terms set out in the relevant promotion description, which take precedence over these general T&Cs in case of doubt. The player is obliged to read the bonus terms in full before claiming.

6.2 Wagering Requirements

Bonus balance and winnings derived from it are generally subject to a wagering requirement. This means that the bonus amount (and, where applicable, the deposit amount) must be wagered by the stated factor before a withdrawal can be requested. The specific wagering requirement is stated in the relevant bonus description. Typical wagering requirements on the platform range from 20 times to 45 times the bonus amount.

6.3 Game Category Contribution to the Wagering Requirement

Different game categories contribute to the wagering requirement to different degrees:

6.4 Bonus Validity Period

Bonus balance and free spins expire after the period set out in the relevant bonus terms if the wagering requirement has not been fully met by then. As a rule, the validity period is 7 to 30 days from the time of crediting, unless otherwise stated in the relevant promotion description. Expired bonus balance cannot be credited again retroactively.

6.5 Bet Limits with an Active Bonus

Unless otherwise stated in the promotion description, a maximum single bet of 5 EUR per round or game round applies while bonus balance is actively being used. Bets exceeding this amount may result in the immediate cancellation of the bonus and all winnings obtained with it.

6.6 Maximum Winnings from Bonus Balance

Winnings obtained exclusively from bonus balance or free spins may be subject to a win cap, which is stated in the relevant bonus description. Winnings exceeding this limit are not withdrawable and will be removed without any claim by the player.

6.7 Bonus Abuse

The Operator reserves the right to refuse or cancel bonuses or block accounts if there are indications of systematic abuse of bonus offers. Abuse includes in particular: using multiple accounts to receive the same bonus, exploiting technical errors, coordinated play with other players to reduce risk (arbitrage), and the use of automation software.

6.8 Voluntary Opt-Out of Bonuses

Players may request exclusion from bonus offers at any time. In this case, no more bonuses will be credited automatically. The request must be made in writing by email to [email protected]. The Operator will confirm activation of this option within 48 hours.

7. Games and Fair Play

7.1 Game Offering

The game offering on the platform covers a variety of categories, including slots, table games, video poker, live casino games and other entertainment formats. The games are provided by recognized and certified game software providers (third parties). The Operator reserves the right to add, remove or temporarily disable games without prior notice.

7.2 Random Number Generator (RNG)

All games offered on the platform use certified random number generators (RNG), which are regularly tested by independent testing bodies for randomness, fairness and technical correctness. The theoretical payout rates (RTP – Return to Player) are set by the respective game provider and can be viewed in the game or in the game description.

7.3 Game Malfunctions and Technical Errors

In the event of a technical error, system failure or obvious malfunction of a game, the Operator reserves the right to declare the affected game rounds void and refund the corresponding bets. Winnings resulting from an obvious technical error (e.g. incorrectly displayed payout odds) will not be paid out. The Operator is not obliged to pay winnings that arose solely as a result of a malfunction.

7.4 Use of Bots and Automated Systems

The use of software programs, robots (bots), artificial intelligence, scripts or other automated systems to influence or automate gameplay is strictly prohibited. If a violation is detected, the Operator is entitled to block the affected account immediately, withhold all winnings obtained and take legal action.

7.5 Prohibition of Collusion and Fraud

Any form of agreement between players, manipulation of game results or fraudulent activity is prohibited and may result in criminal consequences. This includes in particular: coordinated play to the detriment of the Operator, exploiting software errors, and introducing unauthorized data into the system.

7.6 Game Interruption and Connection Loss

If a running game round is interrupted due to a connection loss on the player's side, the game system determines the result based on the last saved state. The Operator accepts no liability for losses caused by connection interruptions on the player's side. It is the player's responsibility to ensure a stable internet connection.

8. Tournaments and Lotteries

8.1 Participation in Tournaments

The Operator may from time to time hold player tournaments, leaderboard competitions or lottery promotions. Participation in such events requires a verified and active player account. Each tournament is subject to its own specific participation terms, which are published at the time of announcement.

8.2 Tournament Terms

The following are set separately for each tournament: participation period, entry conditions (e.g. minimum number of game rounds or minimum bet), scoring criteria (e.g. highest win multiplier, total points), prize structure and payout arrangements for tournament prizes. In the event of a tie, the timestamp of the last qualifying game round generally decides.

8.3 Exclusion from Tournaments

The Operator reserves the right to exclude a player from a tournament without notice if there is suspicion of unfair behavior or a breach of the tournament rules or of these T&Cs. In such a case, any tournament points or prizes obtained up to that point are forfeited without compensation.

8.4 Changes to and Cancellation of Tournaments

The Operator reserves the right to change, suspend or cancel tournaments at any time for technical or operational reasons. In these cases, any tournament fees paid (if charged) will be refunded; the player has no further claims.

9. Intellectual Property

All content on the platform nvcasino-apps.de – including, but not limited to, texts, graphics, logos, trademarks, software code, database structures, game designs, audio material and video sequences – is protected by applicable intellectual property laws and is the exclusive property of the Operator or its licensed third-party providers.

The player is granted only a limited, non-exclusive, non-transferable and revocable right of use for personal use of the platform. Any reproduction, distribution, public display, modification or other use of the protected content without the express written consent of the Operator is prohibited and may have civil and criminal consequences. In particular, it is prohibited to reverse engineer, decompile or otherwise analyze the game software.

10. Limitation of Liability

10.1 General Limitation of Liability

The Operator provides the platform and all associated services within the limits of what is technically and legally possible. Use of the platform is at the player's own risk. The Operator is not liable for indirect damages, consequential damages, lost profits or other damages arising from the use or unavailability of the platform, unless these are due to intent or gross negligence on the part of the Operator.

10.2 Exclusion of Certain Cases of Liability

In particular, the Operator accepts no liability for:

• failures, interruptions or errors in the player's network infrastructure;
• losses due to unauthorized access by third parties to the player account, where the player has not adequately secured their login details;
• errors based on the software or servers of third parties (game providers, payment service providers);
• tax consequences arising for the player from winnings – the player is personally responsible for clarifying their tax obligations;
• content of external websites linked to from the platform.

10.3 Liability Cap

Where the Operator's liability cannot be completely excluded in an individual case, it is limited in amount to the net deposit that the affected player made on the platform in the 12 calendar months before the event giving rise to the damage. Mandatory statutory liability rules remain unaffected.

10.4 Force Majeure

The Operator is not liable for service disruptions caused by force majeure, including natural disasters, strikes, government measures, cyberattacks, pandemics or other unforeseeable events beyond its control. In such cases, the Operator is entitled to temporarily suspend the provision of services.

11. Dispute Resolution

11.1 Internal Complaints Procedure

Every player has the right to submit complaints to the Operator in writing. Complaints should preferably be sent by email to [email protected] and should include a detailed description of the matter, relevant dates and times, the player account ID and, if applicable, supporting screenshots. The Operator will acknowledge receipt within 48 hours and will endeavor to give a final response to the complaint within 14 calendar days.

11.2 Escalation Procedure

If the player is not satisfied with the response to their initial complaint, they may request escalation to the Operator's complaints department. In this case, the matter will be reviewed again by an independent internal body. The player will receive a final statement from the Operator within a further 14 calendar days.

11.3 Alternative Dispute Resolution (ADR)

If an internal solution cannot be reached, players have the right to turn to a recognized alternative dispute resolution (ADR) body. Consumers in Germany can also use the European Commission's Online Dispute Resolution platform (ODR platform) at ec.europa.eu/consumers/odr to seek an out-of-court settlement.

11.4 Limitation Period for Claims

Claims by the player against the Operator that are not asserted within 6 months of the date of the disputed event lapse, to the extent permitted by law. The Operator recommends that players submit complaints promptly to allow the facts to be fully established.

11.5 Game Results and System Data

In the event of disputes about game results or transactions, the data stored in the Operator's server records is decisive. In the event of a conflict between the player's data (e.g. screenshots) and the Operator's server data, the server data is in principle binding, unless an obvious system error can be proven.

12. Health and Safety

The Operator is aware that gambling can involve risks for some people. Players who notice signs of problem gambling in themselves – such as an uncontrollable urge to gamble, gambling with money intended for living expenses, or neglecting social obligations – are strongly urged to seek help immediately.

In Germany, the following support organizations are available for free and confidential advice:

• Bundeszentrale für gesundheitliche Aufklärung (BZgA): Free addiction counseling hotline at 0800 1 37 27 00 (Mon–Thu 10 a.m.–10 p.m., Fri–Sun 10 a.m.–6 p.m.); further information at www.check-dein-spiel.de
• Spielen mit Verantwortung (BZgA initiative): Information and counseling service at www.spielen-mit-verantwortung.de
• Anonyme Spieler (Gamblers Anonymous Germany): Self-help groups nationwide, further information at www.anonyme-spieler.org
• Caritas Deutschland: Regional addiction and gambling counseling throughout Germany
• Diakonie Deutschland: Counseling, self-help groups and referral to professional specialist services
• Fachverband Glücksspielsucht e.V.: Specialist information and networking of experts in gambling prevention
• BIÖG (Bundesinformationsstelle für Glücksspielsucht): Information platform at www.bioeg.de

The platform is intended exclusively for players of legal age. Players are obliged not to give minors access to their account.

13. Responsible Gaming

NV Casino is expressly committed to responsible gaming. Gambling should remain a form of entertainment and never become a financial or psychological burden. To this end, the Operator provides a range of protection tools that support players in regulating their own play:

• Deposit limits: Players can set daily, weekly or monthly deposit limits, which apply immediately after activation.
• Loss limits: Upper limits for accepted losses within a defined period;
• Bet limits: Limiting the maximum bet per game round;
• Session time limits: Automatic logout after a playing time set by the player;
• Reality checks: Regular notifications about the time elapsed while playing;
• Self-exclusion (cooling-off): Temporary blocking of the account for a specific period;
• Permanent self-exclusion: Irrevocable account closure at the player's request.

For detailed information on protective measures, warning signs and help services, please visit our Responsible Gaming page. Requests regarding limits and exclusions can be sent directly to [email protected].

14. Miscellaneous

14.1 Severability Clause

Should any provision of these T&Cs be or become invalid or unenforceable in whole or in part, this shall not affect the validity of the remaining provisions. The invalid or unenforceable provision shall be replaced by a valid provision that comes closest to the economic purpose of the original provision.

14.2 Entire Agreement

These T&Cs, together with the Privacy Policy and the Responsible Gaming page, form the entire agreement between the Operator and the player. Any prior oral or written arrangements that conflict with these documents cease to apply.

14.3 Prohibition of Assignment

The player is not entitled to assign or transfer rights or obligations under this agreement without the express written consent of the Operator. The Operator may assign rights and obligations under this agreement in the context of a business transfer or restructuring without the player's consent, provided this does not lead to a material deterioration of the player's rights.

14.4 Language and Interpretation

The governing language of these T&Cs is German. Where translations into other languages are offered, they serve for information purposes only. In the event of interpretation conflicts, the German-language version takes precedence.

14.5 Notices

All official notices from the Operator to the player are sent by email to the address provided at registration or via the platform's internal messaging service. It is the player's responsibility to keep their email address up to date and to check incoming messages. Notices to the Operator must be addressed to:

• General support: [email protected]
• Data protection / Data Protection Officer: [email protected]

14.6 Changes to These T&Cs

The Operator reserves the right to amend these T&Cs at any time. Material changes will be communicated to the player at least 14 days before they take effect, by email or by a prominent notification on the platform. Continued use of the platform after the notice period has expired constitutes acceptance of the new version. Players who do not agree with the amended Terms may have their account closed free of charge at any time.

14.7 Data Protection

The collection, processing and use of players' personal data is carried out in accordance with the NV Casino Privacy Policy, which forms a binding part of these T&Cs. If you have any questions about data protection, please contact: [email protected]

Frequently Asked Questions (FAQ)

How can I verify my account?

Account verification is done by submitting the documents listed in Section 3.4. Upload your documents via the KYC section in your user profile or send them by email to our support team. Our team usually reviews submitted documents within 1–3 business days.

Why was my withdrawal held back?

Common reasons for withheld withdrawals are: a KYC check that has not yet been completed, unmet wagering requirements of an active bonus, or a routine security check. Contact our support team to find out the exact reason and to initiate the necessary steps.

Can I have my player account closed permanently?

Yes. Every player has the right to have their account closed permanently at any time. To do so, send a corresponding request to [email protected]. Any remaining real-money balance will be refunded to your most recently used payment method after verification.

What happens to my bonus balance if my account is closed?

Bonus balance that has not yet been converted into withdrawable funds at the time of account closure is forfeited without compensation. There is no entitlement to payout or compensation for unmet bonus conditions.

How do I reach customer support?

Our customer service is available to you by email at [email protected]. We also offer a live chat on the platform, which is usually staffed during regular business hours. We aim to answer all inquiries within 24 hours.

Is my player account transferable?

No. Player accounts are strictly personal and may not be sold, given away or otherwise transferred to third parties. Sharing an account between several people is prohibited and may result in immediate account closure.